# Support for Optimajet products Source: https://optimajet.com/support/ Site index for agents: https://optimajet.com/llms.txt (company facts, products and their sites, licensing, legal documents, contacts). **Support with committed response times** Optimajet Limited · Page last updated 24 October 2026 Buy a yearly plan with a committed response time, or use the support your edition includes. Tickets go to [the engineers who own the code](https://workflowengine.io/enterprise/#support). - [Support plans](https://optimajet.com/support/#plans) prices and response times for each plan - [Report an incident](https://optimajet.com/support/#incident) one email per incident, to one address - [Security review](https://optimajet.com/support/#security) self-hosted, with questionnaire answers under an NDA - [Procurement and evaluation](https://optimajet.com/support/#procurement) purchase orders, invoices and an evaluation key ## Choose your response time Add a yearly plan to any paid edition of Workflow Engine or Workflow Engine NEO. | Support option | Trial and POC · Free · 30 days after your first request | Support · $250/month · Billed annually: $3,000 per year | Premium Support · $750/month · Billed annually: $9,000 per year | Premium Plus Support · $1,000/month · Billed annually: $12,000 per year | Consulting session · $200/hour · One-time · $250 for two hours | | --- | --- | --- | --- | --- | --- | | Tickets with a response commitment | 1 per week, answered within 2 working days | 1 per week, answered within 2 working days | 2 per week, answered within 1 working day | 3 per week, answered within 1 working day | Not included | | Tickets beyond that | Answered, resolution time not committed | Answered, resolution time not committed | Answered, resolution time not committed | Answered, resolution time not committed | Not included | | Channels | Email and Google Meet, by arrangement with a support specialist | Email only | Email only | Phone, email, and Google Meet | Google Meet | | A ticket answer includes | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, code snippets, and demonstration examples | Instructions, links to manuals, code snippets, and demonstration examples | | How email inquiries are counted | One question per email; several questions count as several requests | One question per email; several questions count as several requests | One question per email; several questions count as several requests | Same rule, handled less formally | Not included | | Custom development included | Not included | Not included | 40 hours | 60 hours | Billed per session | | POC consultation | 1 Google Meet consultation, by arrangement with a presale engineer | Not included | Not included | Not included | Not included | | Phone support | Not included | Not included | Not included | US and international support numbers | Not included | | Session size | Not included | Not included | Not included | Not included | Up to 10 invitees per event | | How to start | | | | | Book on Calendly, pay via Stripe | Trial and POC support runs until the trial key expires, and the sales team can extend it by agreement. Reporting a bug does not use up a ticket of your plan. Optimajet fixes defects in the engine at its own expense, with or without a support plan. [The support agreement](https://workflowengine.io/agreements/csa/) sets the terms of paid support and what support excludes. The pricing page of workflowengine.io lists [the support each edition includes](https://workflowengine.io/pricing/#included-support) before any plan. What happens to a license [when payments stop](https://workflowengine.io/pricing/) is on the same page. Workflow Server's support terms are in its price list. Ask sales for it through [the contact form](https://optimajet.com/contact-us/). ## Report an incident Your company gives Optimajet one email address for support incidents. Each email from that address opens one incident. [The support agreements](https://workflowengine.io/agreements/csa/#7-support-services) set this route. ## Your data stays in your database - ### Self-hosted Workflow Engine runs inside your .NET application and keeps its data in your database. Optimajet runs no cloud service for the engine. - ### Your own sign-in The engine authenticates nobody. The rules that list each user's available commands can read the directory or identity system you already run. The Active Directory Plugin connects to a directory over LDAP. - ### Transition history With transition history on, which is the default, the engine records each transition with its time and the IDs of the actor and the executor. - ### Encryption in your stack Your own encryption at rest and connection settings protect the engine's data, since it stays in your database. - ### No telemetry The engine sends no usage data, scheme contents or process data to Optimajet. It also runs in air-gapped networks. - ### Security questionnaires Optimajet answers standard [vendor security questionnaires](https://workflowengine.io/enterprise/#security) during procurement, such as the Consensus Assessment Initiative Questionnaire (CAIQ), the Standardized Information Gathering (SIG) questionnaire and custom ones. Sample answers are available on request, under an NDA. ## Buy through your procurement team Optimajet works with your procurement process when you buy Workflow Engine or Workflow Engine NEO licenses. - CapEx or OpEx, to match your accounting treatment - Multi-year discounts and volume licensing - NET 30 terms, purchase orders and invoices, and payment by ACH or wire - Vendor onboarding paperwork, W-9 or W-8BEN forms and supplier registration, handled by the sales team - A named contract owner at Optimajet, from the first call through renewal Licensing models and prices are on [the pricing page of workflowengine.io](https://workflowengine.io/pricing/). ## Evaluate for up to 90 days An enterprise evaluation of Workflow Engine runs 30 to 90 days, with a full license key and no restrictions. - POC support during the evaluation - An integration review before go-live - Architecture consulting sessions over Google Meet - Migration guidance from Windows Workflow Foundation, Camunda or an engine built in-house To plan an evaluation, write to sales through [the contact form](https://optimajet.com/contact-us/). ## Form Engine support [Form Engine's support agreement](https://optimajet.com/products/formengine/csa/) is on this site. [The Form Engine support page](https://formengine.io/documentation/support/) on formengine.io sends bugs to the GitHub repository and questions to [GitHub Discussions (opens in a new tab)](https://github.com/optimajet/formengine/discussions). Customers with commercial support for Form Engine report incidents by [the same route](https://optimajet.com/support/#incident), set in section 7 of its agreement. The Form Engine team answers other questions through [the contact page of formengine.io](https://formengine.io/contacts/). The earlier form product that Form Engine replaced keeps [its support agreement](https://optimajet.com/products/formbuilder/csa/) on this site. ## Write to Optimajet Ask a technical question. Report incidents by email. - Someone on our team replies within one business day. - You get the reply by email. - We don't sell or share what you send. ### Other options - Incidents Email from the address your company gave us for incidents. Each incident gets your plan's response time. - Tech session Work through your project or proof of concept in a one-hour session, or one technical question in a paid one. - Sales [Talk to sales](https://optimajet.com/contact-us/) about a support plan, a license or an evaluation. - Phone New York: [+1 415 683-1308](tel:+14156831308). Hong Kong: [+852 5808-5488](tel:+85258085488). Both answer on weekdays, in local business hours. ## Sitemap [Sitemap of optimajet.com](https://optimajet.com/sitemap.md): every page of the site, with the description each page carries.