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Support with committed response times

Buy a yearly plan with a committed response time, or use the support your edition includes. Tickets go to the engineers who own the code.

Compare the plans

Choose your response time

Add a yearly plan to any paid edition of Workflow Engine or Workflow Engine NEO.

  • Trial and POCFree30 days after your first request
    Tickets with a response commitment
    1 per week, answered within 2 working days
    Tickets beyond that
    Answered, resolution time not committed
    Channels
    Email and Google Meet, by arrangement with a support specialist
    A ticket answer includes
    Instructions, links to manuals, and code snippets. Demonstration examples are not included
    How email inquiries are counted
    One question per email; several questions count as several requests
    Custom development included
    Not included
    POC consultation
    1 Google Meet consultation, by arrangement with a presale engineer
    Phone support
    Not included
    Session size
    Not included
    How to start
    Request a trial key
  • Support$250/monthBilled annually: $3,000 per year
    Tickets with a response commitment
    1 per week, answered within 2 working days
    Tickets beyond that
    Answered, resolution time not committed
    Channels
    Email only
    A ticket answer includes
    Instructions, links to manuals, and code snippets. Demonstration examples are not included
    How email inquiries are counted
    One question per email; several questions count as several requests
    Custom development included
    Not included
    POC consultation
    Not included
    Phone support
    Not included
    Session size
    Not included
    How to start
    Talk to sales
  • Premium Support$750/monthBilled annually: $9,000 per year
    Tickets with a response commitment
    2 per week, answered within 1 working day
    Tickets beyond that
    Answered, resolution time not committed
    Channels
    Email only
    A ticket answer includes
    Instructions, links to manuals, and code snippets. Demonstration examples are not included
    How email inquiries are counted
    One question per email; several questions count as several requests
    Custom development included
    40 hours
    POC consultation
    Not included
    Phone support
    Not included
    Session size
    Not included
    How to start
    Talk to sales
  • Premium Plus Support$1,000/monthBilled annually: $12,000 per year
    Tickets with a response commitment
    3 per week, answered within 1 working day
    Tickets beyond that
    Answered, resolution time not committed
    Channels
    Phone, email, and Google Meet
    A ticket answer includes
    Instructions, links to manuals, code snippets, and demonstration examples
    How email inquiries are counted
    Same rule, handled less formally
    Custom development included
    60 hours
    POC consultation
    Not included
    Phone support
    US and international support numbers
    Session size
    Not included
    How to start
    Talk to sales
  • Consulting session$200/hourOne-time ยท $250 for two hours
    Tickets with a response commitment
    Not included
    Tickets beyond that
    Not included
    Channels
    Google Meet
    A ticket answer includes
    Instructions, links to manuals, code snippets, and demonstration examples
    How email inquiries are counted
    Not included
    Custom development included
    Billed per session
    POC consultation
    Not included
    Phone support
    Not included
    Session size
    Up to 10 invitees per event
    How to start
    Book a sessionBook on Calendly, pay via Stripe

Trial and POC support runs until the trial key expires, and the sales team can extend it by agreement. Reporting a bug does not use up a ticket of your plan. Optimajet fixes defects in the engine at its own expense, with or without a support plan. The support agreement sets the terms of paid support and what support excludes.

The pricing page of workflowengine.io lists the support each edition includes before any plan. What happens to a license when payments stop is on the same page. Workflow Server's support terms are in its price list. Ask sales for it through the contact form.

Report an incident

Your company gives Optimajet one email address for support incidents. Each email from that address opens one incident. The support agreements set this route.

support@optimajet.com

Your data stays in your database

  • Self-hosted

    Workflow Engine runs inside your .NET application and keeps its data in your database. Optimajet runs no cloud service for the engine.

  • Your own sign-in

    The engine authenticates nobody. The rules that list each user's available commands can read the directory or identity system you already run. The Active Directory Plugin connects to a directory over LDAP.

  • Transition history

    With transition history on, which is the default, the engine records each transition with its time and the IDs of the actor and the executor.

  • Encryption in your stack

    Your own encryption at rest and connection settings protect the engine's data, since it stays in your database.

  • No telemetry

    The engine sends no usage data, scheme contents or process data to Optimajet. It also runs in air-gapped networks.

  • Security questionnaires

    Optimajet answers standard vendor security questionnaires during procurement, such as the Consensus Assessment Initiative Questionnaire (CAIQ), the Standardized Information Gathering (SIG) questionnaire and custom ones. Sample answers are available on request, under an NDA.

Buy through your procurement team

Optimajet works with your procurement process when you buy Workflow Engine or Workflow Engine NEO licenses.

  • CapEx or OpEx, to match your accounting treatment
  • Multi-year discounts and volume licensing
  • NET 30 terms, purchase orders and invoices, and payment by ACH or wire
  • Vendor onboarding paperwork, W-9 or W-8BEN forms and supplier registration, handled by the sales team
  • A named contract owner at Optimajet, from the first call through renewal

Licensing models and prices are on the pricing page of workflowengine.io.

Evaluate for up to 90 days

An enterprise evaluation of Workflow Engine runs 30 to 90 days, with a full license key and no restrictions.

  • POC support during the evaluation
  • An integration review before go-live
  • Architecture consulting sessions over Google Meet
  • Migration guidance from Windows Workflow Foundation, Camunda or an engine built in-house

To plan an evaluation, write to sales through the contact form.

Form Engine support

Form Engine's support agreement is on this site. The Form Engine support page on formengine.io sends bugs to the GitHub repository and questions to GitHub Discussions (opens in a new tab). Customers with commercial support for Form Engine report incidents by the same route, set in section 7 of its agreement. The Form Engine team answers other questions through the contact page of formengine.io.

The earlier form product that Form Engine replaced keeps its support agreement on this site.

Write to Optimajet

Ask a technical question. Report incidents by email.

  • Someone on our team replies within one business day.
  • You get the reply by email.
  • We don't sell or share what you send.

Other options

Incidents
Email support@optimajet.com from the address your company gave us for incidents. Each incident gets your plan's response time.
Tech session
Work through your project or proof of concept in a one-hour session, or one technical question in a paid one.Book a session
Sales
Talk to sales about a support plan, a license or an evaluation.
Phone
New York: +1 415 683-1308. Hong Kong: +852 5808-5488. Both answer on weekdays, in local business hours.